Frequently Asked Questions

We usually receive a lot of questions from our first time clients who have never had the exciting experience of shipping ornamental live fish from us.

Can I get your stock-list?

Yes, if you are in trade. Please click here to request our stock-list.

What are the shipping costs?

Different destinations attract different freight charges.
Please tell us your preferred destination airport and we get back to you with the freight charges.

What is your Minimum Quantity Order (MQO)?

Minimum chargeable shipping weight is 100 KG.

How do I pay?

You can pay using the following:

  • T/T bank transfer
  • Credit card/master card/visa card
  • PayPal
  • Western Union

Terms of sale

  • All shipments should be paid in advance based on the proforma invoice.
  • In case of delayed or mishandled shipment from the airline the claims must be immediately reported to the airlines by the consignee.
  • All DOA claims must be reported to us and within 36 HRS after shipment arrival backed up with photo evidence.